PICKUP POLICY

Thank you for shopping with HOUSE OF JOHNSON.

We currently operate as a Local Pickup Only business. Please review our pickup policy before placing an order.

  1. PICKUP LOCATION

All orders must be collected from the following location:

HOUSE OF JOHNSON

630 Freedom Business Ctr Dr
King of Prussia, PA 19406
United States

  1. ORDER PROCESSING

Orders are typically processed within 1–3 business days.

You will receive an email notification when your order is ready for pickup.

Please do not arrive for pickup until you have received confirmation that your order is ready.

  1. PICKUP REQUIREMENTS

To collect your order, please bring:

• Your order confirmation email
• A valid government-issued photo ID

The name on the ID must match the name used when placing the order.

  1. PICKUP HOURS

Pickup is available during our regular business hours:

Monday – Friday: 9:00 AM – 6:00 PM

Saturday: 10:00 AM – 4:00 PM

Sunday: Closed

Pickup hours may change during holidays or special circumstances.

  1. AUTHORIZED PICKUP PERSON

If someone else will collect your order on your behalf, please notify us in advance by emailing sale@hojohnson.com.

The authorized person must provide:

• A copy of the order confirmation
• A valid photo ID

  1. ORDER INSPECTION

Customers are encouraged to inspect their order at the time of pickup.

Any concerns regarding missing, damaged, or incorrect items should be reported immediately before leaving the pickup location.

  1. UNCLAIMED ORDERS

Orders not collected within 30 days of the pickup notification may be canceled.

Refunds for unclaimed orders will be handled in accordance with our Return & Refund Policy.

  1. LIABILITY

Once an order has been successfully collected and signed for, responsibility for the product transfers to the customer.

  1. CONTACT INFORMATION

For pickup questions or assistance, please contact:

HOUSE OF JOHNSON

Email: sale@hojohnson.com

Website: hojohnson.com

Pickup Address:
630 Freedom Business Ctr Dr
King of Prussia, PA 19406
United States

By placing an order with HOUSE OF JOHNSON, you agree to this Local Pickup Policy.